e-Governance with Robotic Process Automation

This platform acts as an interface between citizens and the government and between departments of the government to provide G2C and G2G services.

It allows citizens to share their concerns and requests with the concerned departments and allows government departments to build responses and interact in a smart manner.

The system successfully channels the emails from citizens to the appropriate authorities with an AI assisted automated process to give a prompt response.

The applied RPA implements Deep Learning to train and re-train the bots continuously to attain near perfect precision. The solution applies Natural Learning process for feature extraction of the input data and is designed for the cloud platform.



Som Imaging Informatics Pvt. Ltd., branded as Somnetics, is an ISO 9001:2015, ISO 27001:2013, ISO 20000:1-2011 and CMMI Level 3 certified organization that offers enterprise-class, affordable, end to end solutions for business process management, imaging, document management, and information management. Somnetics is an organization which has its full technical division engaging research and development of enterprise-class solutions for large organizations and SMEs.

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