ISO 20000 that is dedicated to international standard for IT service management, focuses significantly upon software service requirement analysis and quality pre sales. An ISO 20000-1:2011 certified organization, Somnetics therefore invests a lot of effort on understanding Clientâ€™s requirement, support analysis, future proofing and customization study.
We have a dedicated team working solely to address the pre-sales requirements of the clients, as the latter is often unaware about the pre-purchase procedure and seldom fail to identify their own requirements meticulously. The team acts as an inter-mediator between the Client and the developer for a faster custom tailored product that would accurately meet their requirement within their budget. Pre-sales support therefore also include making the client identify their own requirements, and creation of RSP, some legal and marketing document.